General enquiries

How-To
1

Hi, we currently looking for a crypto payment getway.
By looking at your website, we have a few questions wish to ask:

  1. If our client dosen’t provide any KYC, are they still able to use this crypto payment?

  2. If customers residence in the US, are they able to use this gateway as well?

  3. If we decide to use your gateway, which infomation do we need to share?

  4. Does the payment from our customer through your api directly sent to our own wallet or your wallet then we need to withdraw it?

  5. Can we use your API to refund to our customer? How much you charge for the refund and any network fee apply?

  6. If we refund to our customer through your API, can we input USD amount, and does your platform convert it into crypto amount automatically including any fees as well?

  7. For the customer refund process, do we have issue it from your platform?

2

Hi ethanz,

Please see my answers below:

  1. If our client dosen’t provide any KYC, are they still able to use this crypto payment?

Yes, clients can pay without KYC. We do not ask for KYC either buyers or merchants.

  1. If customers residence in the US, are they able to use this gateway as well?

Yes, we work worldwide, including the US.

  1. If we decide to use your gateway, which infomation do we need to share?

We will only know your wallet addresses (or public keys) and your IP address that you use to access the Merchant Panel. You can optionally provide your email, but it’s not required. See our Privacy Policy.

  1. Does the payment from our customer through your api directly sent to our own wallet or your wallet then we need to withdraw it?

It is sent directly to your wallet.

  1. Can we use your API to refund to our customer? How much you charge for the refund and any network fee apply?

Yes, you can send outgoing payments with our API (see the Payouts page in the docs). We currently do not charge for outgoing payments. Network fees apply as usual.

  1. If we refund to our customer through your API, can we input USD amount, and does your platform convert it into crypto amount automatically including any fees as well?

Yes, this is exactly how it works, plus we have a few other useful features, such as automatic retires.

  1. For the customer refund process, do we have issue it from your platform?

You can do either one. You can send a refund manually from your wallet or with the API.